Silk House Return Policy

Here’s My Personal Guarantee to You…

You either LOVE these products…and what they do for your skin…or send the unused products back for a FULL refund.

90 Day Risk-Free Money Back Guarantee!

This totally unheard of Risk-Free Guarantee allows you to take advantage of our Silk House skin products…for a full THREE MONTHS.

If it’s not everything we promised, simply ship it back using the PREPAID SHIPPING LABEL that we will provide.

 

How to Make a Return

If you’re not completely satisfied with your purchase, here’s how to quickly and easily return your item:

1. Simply request a return postage label for your purchase, and we'll provide it to you free of charge.

Here are the best ways to contact us:

- Live Chat (fastest!)
- Email us: support@silkhousebyemilyjean.com
- Call us toll-free: 1-888-853-7210

2. Repackage your item, attach the shipping label that we provide, and ship it to:

Silk House Returns Department
17404 147th Street SE
Suite C
Monroe, WA 98272

 

Credits

Silk House will refund 100% of what you paid us for the product. Be sure to contact us first before returning, so we can provide you with a return shipping label at our cost!

(If a customer does not use our provided return shipping label, we are unable to refund the shipping fee.)

Getting Your Refund - You will receive a full refund to the credit card account originally used. Please note that it often takes five to seven days for refunds to appear on your bank statement. However, we strive to process refunds within 72 hours.

 

Damaged or Incorrect Orders

If your item was damaged during shipping, or there are missing or incorrect items, please notify us and we will make it right!

- Live Chat (fastest!)

- Email us: support@silkhousebyemilyjean.com

- Call us toll-free: 1-888-853-7210

We will immediately ship you a replacement item, no questions asked.

 

The best skin of your life starts here!


A WORD FROM OUR CO-FOUNDER

WHAT PEOPLE ARE SAYING ABOUT US

A Stranger Just told me I looked 30!

I am someone who tries every skincare product out there! I have tried $250 products and I have tried discount products. This serum by Silk House is very affordable and works as well as the most expensive serums I have tried...maybe better!...My skin is looking and feeling softer, younger and more smooth....I can't believe how young it makes me look! Do you think I look 55? I don't, thanks to Silk House!

- Pam J.

- Magically Smooth Skin

I am very picky when it comes to my skin and my skin can be very picky when it comes to skin care products. I added Invisible Touch 7 days ago and totally see a difference. My skin is much smoother and more supple. I can also see my blemish marks diminishing. It's a super simple step after you cleanse your skin. It smells amazing and it's not sticky. I can't wait to purchase the rest of the line from Silk House!!

- Dyan A.

- Just Wow! Awesome Products

I am 100% thrilled with Silk House, their customer service and the exfoliating facial cleanser! I have been using this product for about a week now and love how my skin looks and feels. This product comes in a slender bottle with a pretty label that easily fits on my small shower shelf. I would highly recommend this product and this company!!

- Melissa A.

- Best Skin Products I Have Ever Used!

I have tried many exfoliants over the years. But there are a few reasons why Silk House New Attitude beats them all. First, the citrusy scent is divine. Light and fruity and not overbearing. Next, the feel is just right.I'm so glad I discovered this brand and can't wait to see what else they offer.

- Tami S.

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The best skin of your life starts here.

Highest Quality Products • Superior Customer Service • 100% Money Back Guarantee • Fast Shipping